FAQs

Q. What is a DogWatch Hidden Fence System?

A. The DogWatch Hidden Fence is a pet containment system that uses radio signals to keep your pet within a designated boundary.

 

Q. How does it work?

A. A buried wire carries harmless radio signals around the designated area. Your pet wears a small receiver on a collar that signals him by emitting a mild stimulation, or correction, when he gets too close to the boundary.

 

Q. How does my pet learn where the boundary is?

A. Your pet learns the boundaries through voice commands and visual flags that are set inside the fence. The pet goes through a training session for a few minutes each day for 7 to 10 days. With training, the pet remembers the placement of the flags and is taught to stay within the border. During the training period, flags are slowly taken away. If the pet goes to within 5-10 feet of the boundary, he will hear a warning sound that means he is getting close to the boundary. If the pet reaches the boundary, he will receive a correction.

 

Q. Why should I purchase a DogWatch® Hidden Fence System over another brand?

A. DogWatch is the only underground fence system that works on an FM radio signal frequency. This FM system, called SafeLink®, is an exclusive patented DogWatch technology that provides your pet with maximum protection from unintentional stimulation caused by stray radio signals. Other pet containment systems run on an AM radio frequency that often picks up stray signals and can cause your pet to receive a correction when not near the hidden boundary. This may cause your pet to become confused and afraid. Only DogWatch's SafeLink system safely ignores AM radio signals.

 

Q. Are there other benefits to the DogWatch Hidden Fence?

A. Many.

1. The DogWatch Performance™ Series R8 receiver (which fits most dogs and larger pets) runs on a battery that lasts two years, the longest in the industry. Maintenance costs are low compared to the majority of other brands. Your savings on battery purchases alone can be significant. More importantly, a long battery life means that the receiver will continue to work when others may go dead, leaving the pet vulnerable to leaving the premises. Even our smallest receiver, the R7, boasts a one year battery life.

2. Our new Performance™ Series R7 and R8 Receivers have our exclusive AutoMemory feature. The receiver constantly monitors your pets challenge to the fence and if it occurs, the system automatically increases the correction level, for a 24 hour period.

3. DogWatch receivers have the fastest response time, meaning if your dog challenges the fence he will feel a correction immediately - at the beginning of the avoidance zone, not half way through. This is extraordinarily important for fast running dogs.

4. The DogWatch Hidden Fence has a unique, patented user-programmable receiver that can be customized - by you - to the training level that's right for your pet's personality and size. No need for a technician service call and related charge.

5. The DogWatch receiver includes our pet-friendly "audible only" training level that allows you to train your dog using an audible "beep" tone before your dog feels a correction.

6. When we install your DogWatch system you will receive a lifetime equipment warranty on the transmitter and receivers.

• We live in Central Florida. You will receive prompt and courteous service.

 

Q. Is the DogWatch fence similar to an electric fence?

A. No! The system runs on radio signals through a wire we bury in your yard. A transmitter (normally mounted in the garage or similar place)) is connected to the wire, allowing the fence to emit radio signals. The receiver, attached to a fitted collar on the pet, is activated by the radio signal when the pet approaches or reaches the boundary. The pet will hear an audio signal first, and then, if he continues toward the boundary wire, will receive a static charge from the receiver.

 

Q. Will the stimulation from the collar hurt my pet?

A. No. This type of stimulation has been used in pet training for over 40 years. A dog's skin resistance is about 20 to 25 times greater than that of humans. Furthermore, the amount of correction can be adjusted so that a dog receives the appropriate level of stimulation for its size. DogWatch systems have been tested by a major veterinary college, and are used and recommended by veterinarians. Once the pet is properly trained, no static charge stimulation will normally be necessary as the pet will stop moving toward the boundary wire once he hears the audio sound.

 

Q. Will the system work for more than one pet?

A. Yes. There is no limit to the number of pets a system can protect at one time. And each receiver is calibrated for the size, behavior, and age of the pet.

 

Q. Is the system safe during a lightning storm?

A. The DogWatch Hidden Fence System has lightning surge protection in the transmitter and uses an external surge protector as well, plus a grounding rod. Of course, your dog should be safe in the house during a lightning storm!

 

Q. What if my pet gets past the fence - how does the system react?

A. The receiver shuts down automatically after 15 seconds to guard your pet against over-correction. In addition, our receiver offers the fastest reaction time if your dog challenges the boundary, thanks to our FastReact feature.

 

Q. How much does it cost? What if I move?

A. The DogWatch Hidden Fence system starts at $595.00 plus installation, – much less than traditional fencing. And once you buy the system, you can expand it or take it with you when you move. Contact us for an estimate on your individual yard.

 

Q. How big an area will it cover?

A. Up to 200 acres.

 

Q. How does my pet learn to use it?

A. When we install the system we will conduct initial training with you and your pet. DogWatch has developed an in-depth training program that takes about 10-15 minutes per day for two weeks. Avoidance training is used to teach your pet to stay on your property. A booklet, a CD, and our staff will ensure that your pets learn how to enjoy their freedom in your yard.

 

Q. Does it keep other pets out?

A. No. However, it will keep other pets out if they are wearing DogWatch collars.

 

Q. How old does my pet have to be before training begins?

A. As a general guideline, your pet should be at least 5 to 6 months old. However, there are some exceptions. When we meet with you and your pet, we will do an evaluation and make a recommendation as to when training should begin.

 

Q. What if my dog has a history of biting people?

A. This product is not intended for use with dogs that have a history of aggressive behavior.

 

Q. Can my pet get out?

A. If the initial training is done properly, this will rarely happen. However, if the pet does get out, check to make sure the collar is on securely and that the system is working. You may increase the range of the signal to keep the pet farther from the boundary, increase the correction level, and change the frequency of corrections. There are many ways to adjust the DogWatch System. Call us if you need help.

 

Q. Is there a guarantee on the DogWatch System?

A. Yes. Our Transmitters and Receivers carry a lifetime manufacturer's warranty when we install your system. Our I-50 Indoor system is warranted for two years. There is also a limited 30-day money-back guarantee if you are not satisfied with the system.